Customer Care Specialist

Tag x
Location :
New Cairo
Category :
Customer Care
Type :

Job Description:

  • Work on and develop the Nile Development’s Loyalty Program to increase customer satisfaction.
  • Dealing with and solving customer problems and sending reports to the direct manager.
  • Responding to customer inquiries and complaints received from customers and responding quickly to them.
  • Maintain contact with customers to obtain feedback.
  • Conducting an opinion poll to measure customer satisfaction and sending a report on the results to the direct manager.
  • Submit customer satisfaction survey reports to the direct manager.
  • Conducting face-to-face meetings, telephone interviews, or electronic questionnaires with clients.
  • Maintained records of customer communication, transactions, comments, and complaints.
  • Submit a daily report of the work that has been accomplished.
  • Compliance with the rules and regulations of the company.
  • Any other tasks assigned by the senior management or the direct manager.

Job Requirements:

  • Bachelor's Degree in any relevant.
  • +2 years of experience in the same role.
  • A real Estate background is preferred.
  • Excellent using CRM/ Microsoft Office & Mailings.
  • Upper-Intermediate English Level.
  • Presentable/ Excellent Negotiation & Persuasion Skills.
  • Committed/ Well Organized & Maintaining Databases.

Submit Job


    Submit Job
    © 2023 Nile Developments
    Carefully crafted by Right Mind ©