Customer Care Specialist

Job Description:

• Work on and develop the Nile Development’s Loyalty Program to increase customer satisfaction.
• Dealing with and solving customer problems and sending reports to the direct manager.
• Responding to customer inquiries and complaints received from customers and responding quickly to them.
• Maintain contact with customers to obtain feedback.
• Conducting an opinion poll to measure customer satisfaction and sending a report on the results to the direct manager.
• Submit customer satisfaction survey reports to the direct manager.
• Conducting face-to-face meetings, telephone interviews, or electronic questionnaires with clients.
• Maintained records of customer communication, transactions, comments, and complaints.
• Submit a daily report of the work that has been accomplished.
• Compliance with the rules and regulations of the company.
• Any other tasks assigned by the senior management or the direct manager.

Job Requirements:

• Bachelor's Degree in any relevant.
• +2 years of experience in the same role.
• A real Estate background is preferred.
• Excellent using CRM/ Microsoft Office & Mailings.
• Upper-Intermediate English Level.
• Presentable/ Excellent Negotiation & Persuasion Skills.
• Committed/ Well Organized & Maintaining Databases.